Terms and Conditions

These terms and conditions apply to the Adoria Jewels website and its subsidiaries and affiliates, including Adoria Jewels’ websites operating within Australia and globally (collectively referred to as the “Site”) and other websites that expressly incorporate these terms and conditions (“Conditions”). Certain Adoria Jewels products purchased through the Site may be subject to additional policies, guidelines, terms, and/or agreements (“Terms”). In the event of any inconsistency between these Conditions and specific Terms, the Terms will prevail. BY ACCESSING AND/OR USING THIS SITE IN ANY WAY, INCLUDING BROWSING PRODUCTS OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. Please read them carefully. If you do not agree with these Conditions, you must cease using the Adoria Jewels Site immediately.

Change of terms

Adoria Jewels reserves the right to revise or add new terms to these Conditions at its sole discretion without prior notice. Such changes will be effective immediately upon being posted on the Adoria Jewels Site. It is your responsibility to regularly review the Site for updates to these Conditions that may affect your rights or obligations. Continued access or use of the Site after the changes are posted will signify your acceptance of the revised Conditions. If you do not agree to the updated terms, you must stop using the Site.

Content

The Site and all its content, including but not limited to text, icons, graphics, logos, images, designs, pictures, coordination, "look and feel," information, data, sound files, and software, are the exclusive property of Adoria Jewels, its affiliates, licensors, or users. These are protected under Australian copyright laws, international trade dress, patent laws, trademark laws, and various other intellectual property rights and competition laws. The copyright in all materials on the Adoria Jewels Site is owned by or licensed to Adoria Jewels.

You are authorised to use the materials for personal, non-commercial purposes only. You may download, print, or store copies for personal, non-commercial use. No material from the Site may be copied, modified, distributed, transmitted, or otherwise used for any commercial purposes without prior written permission from Adoria Jewels. Nothing on the Site should be interpreted as granting any license or right to use trademarks or service marks without the express written consent of Adoria Jewels or any applicable third party. Adoria Jewels will enforce its intellectual property rights to the fullest extent permitted by Australian law.

Trademarks

Adoria Jewels, the Adoria Jewels logos, and any product or service names or slogans displayed on the Site are trademarks of Adoria Jewels and/or its licensors. These trademarks may not be copied, imitated, or used, in part or whole, without the prior written permission of Adoria Jewels or the applicable trademark holder. The use of metatags or hidden text utilising “Adoria Jewels,” its trademarks, or product names without prior written permission is strictly prohibited.

All other trademarks, registered trademarks, product names, and brand names appearing on the Site are the property of their respective owners.

Compliance with Australian Consumer Law

Nothing in these Conditions excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable legislation that cannot be excluded, restricted, or modified by agreement.

Use of the site

Adoria Jewels grants you a personal, limited, non-transferable, non-sublicensable license to access and use the website ("Site") and to electronically copy (unless expressly prohibited) and print portions of the Site materials for personal, informational, and non-commercial use only. This license is subject to these terms and conditions and excludes:

• (a) any resale or commercial use of the Site or its materials;
• (b) the use of product listings, images, or descriptions for commercial purposes;
• (c) public performance, distribution, or display of Site materials;
• (d) modification or creation of derivative works based on Site materials;
• (e) the use of automated means (such as bots, spiders, or scraping tools) to interact with the Site;
• (f) downloading (except for page caching) of Site materials unless explicitly permitted;
• (g) any action that interferes with the Site’s normal display, including pop-ups, banners, or advertisements;
• (h) interfering with the functionality or security of the Site; and
• (i) any use of the Site or its materials not intended by Adoria Jewels.

Unauthorised use may result in termination of the license and may violate applicable Australian laws, including copyright and consumer protection laws. This license may be revoked at any time without notice.

Information on the Website

Adoria Jewels strives to ensure the information on the Site, email, chat, and telephone communications is accurate and up-to-date. However, the company does not guarantee that all information, including pricing and product details, will always be accurate or free from errors.

Occasionally, typographical or system errors may result in incorrect prices or information being displayed. Adoria Jewels reserves the right to correct any errors at its discretion. If an order is placed with an incorrect price, Adoria Jewels may notify the customer to either:

• 1. Cancel the order, or
• 2. Adjust the price before shipment.

Adoria Jewels cannot be held responsible for errors and apologises for any inconvenience caused. The sole remedy for incorrect information is order cancellation or return, as per our Returns Policy.

Pricing and Policies

Adoria Jewels reserves the right to modify product details, pricing, and availability without prior notice. Prices are non-negotiable and final. To uphold sustainable practices, Adoria Jewels prohibits "comparison shopping" – purchasing multiple items to retain one and return the rest. For further clarification, please contact Customer Service at adoriajewels@gmail.com.

All information regarding gemstone origins, recycled metals, or estate jewellery is provided based on the best knowledge available to Adoria Jewels, without guarantee or warranty.

Your account and order

By using the Adoria Jewels website, you are responsible for maintaining the confidentiality of your account details, including your password, and for restricting unauthorised access to your device. You are also liable for all activities conducted under your account.

If you are under 18 years of age, you may use the Site only under the supervision of a parent or legal guardian. Adoria Jewels reserves the right to:

• Refuse service,
• Terminate accounts,
• Remove or edit content, and
• Cancel orders at its sole discretion.

In cases where a customer files a chargeback, Adoria Jewels reserves the right to recover all direct and indirect costs and revoke any associated benefits, including free shipping and promotional items.

Governing Law

These terms are governed by the laws of Australia, and any disputes arising will be resolved in accordance with Australian law.

For any questions or clarifications regarding these terms, please contact our Customer Service team.

Diamond Certificate

When you purchase a loose diamond, Adoria Jewels will ship it with an accompanying diamond certificate, also known as a diamond grading report. These reports are detailed documents created by diamond grading experts at globally recognised diamond laboratories. As these reports are costly to replace, Adoria Jewels requires the original diamond grading report to be included with any returned diamond. Failure to include the certificate with your return will result in a replacement fee of $250 AUD.

Passage of the title

Ownership of goods purchased passes from Adoria Jewels to the customer or their designated recipient upon delivery of the goods to the specified address.

Signature Requirements for Delivery

For your security, Adoria Jewels insures and registers all shipments for their full value. All deliveries must be made to a physical residential or business address within Australia – we do not ship to PO Boxes. For orders exceeding $250 AUD, an adult signature is required upon delivery.

Cancellation of the products

Adoria Jewels reserves the right to cancel any product or service order at its discretion, for any reason, at any time. In such cases, the customer’s sole remedy will be a full refund of any payments made in relation to the canceled product or service.

Privacy

Please refer to our Privacy Policy for information on how Adoria Jewels collects, uses, and discloses personal information. Adoria Jewels complies with the Privacy Act 1988 (Cth) and relevant Australian privacy laws. Adoria Jewels may cooperate with lawful requests, subpoenas, or court orders, including providing access to personal information if deemed necessary to protect our systems, customers, or business operations. This includes, but is not limited to, user profile information (e.g., name, email address), IP addresses, website usage history, and submitted user content. These rights will override any conflicting terms in Adoria Jewels’s Privacy Policy.

Repeat infringer Policy

In compliance with the Copyright Act 1968 (Cth) and other applicable laws, Adoria Jewels reserves the right to restrict access or terminate accounts of users determined to be repeat infringers of intellectual property rights. Adoria Jewels may also terminate access for any user reasonably suspected of infringing another party's intellectual property, regardless of whether the infringement is repeated.

Advertisements and Promotions

Adoria Jewels may display advertisements and promotions from third-party providers on this website. These advertisements and promotions are managed solely by the third-party advertisers, and Adoria Jewels is not responsible for any loss, damage, or liability you may incur as a result of interactions with these third parties or their presence on our website. Any correspondence, transactions, or participation in promotions hosted by these advertisers, including terms, conditions, warranties, or representations, are exclusively between you and the third party.

Feedback and Submissions

By providing feedback or submissions, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials, or other information regarding this website or Adoria Jewels’ products and services, you acknowledge and agree that such submissions are not confidential and become the sole property of Adoria Jewels upon submission.

Adoria Jewels retains exclusive rights, including intellectual property rights, over the feedback and submissions and may use, reproduce, distribute, and modify them for any purpose, commercial or otherwise, without acknowledgment or compensation. By submitting such content, you grant Adoria Jewels and its sublicensees the right to use your name in connection with your submission, at their discretion.

You warrant and represent that:

• (a) You own or have the necessary rights to the submitted content;
• (b) The content is accurate and not misleading;
• (c) Its use does not infringe upon the rights of any individual or entity or result in harm to any party.

Social media user content

From time to time, Adoria Jewels may request permission to feature your social media content (photos, text, graphics, audio, video, comments, and other materials) on our website, social media channels, or promotional materials. If you consent, you grant Adoria Jewels and its related entities, agents, licensees, contractors, successors, and affiliates (the "Licensed Parties") a perpetual, irrevocable, royalty-free, worldwide, and transferable license to use your content. This includes but is not limited to displaying, reproducing, distributing, and modifying your content for advertising, marketing, and promotional purposes across all media platforms.

By granting this permission, you also authorise the Licensed Parties to use your name, username, image, likeness, location, and any identifying information in connection with your social media content.

You confirm and warrant that:

• (i) You are solely responsible for the submitted content;
• (ii) You own all rights to the content or have obtained appropriate permissions;
• (iii) You are not a minor;
• (iv) The Licensed Parties' use of your content does not infringe any rights or laws;
• (v) The content is not defamatory, offensive, or otherwise unlawful.

Please note that any social media content you submit will be considered non-confidential, and the Licensed Parties have no obligation to protect its confidentiality except as outlined in their Privacy Policy. By using this website, you consent to the Licensed Parties collecting, using, and disclosing your personal information in accordance with applicable Australian data protection laws and regulations. Personal information may be stored on servers outside of Australia and processed by third parties on behalf of the Licensed Parties.

If you believe any content on this website, including social media content, infringes on someone’s copyright, please contact Adoria Jewels immediately. The Licensed Parties reserve the right to remove any such content from the website.

Product reviews and user content

Adoria Jewels’s website and social media accounts may include or may include in the future a product review feature, discussion forums, user-generated content, or other services in which you or a third party can create, post, or store content, messages, materials, or other items on our website or social media accounts (“Interactive Areas”). You are solely responsible for your use of these Interactive Areas. By using any Interactive Areas, you agree not to post, upload, transmit, distribute, store, create, or otherwise publish through our website any of the following:

• (a) Any message, data, information, text, music, sound, photos, video, graphics, code, or other material (“User Content”) that is or could reasonably be considered unlawful, defamatory, obscene, pornographic, indecent, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent, or otherwise objectionable;
• (b) User Content that could constitute, encourage, or provide instructions for a criminal offence, violate the rights of any party, or otherwise create liability or violate any local, state, national, or international law, statute, or regulation, including, but not limited to, regulations from the Australian Securities and Investments Commission or any rules of a securities exchange such as the Australian Securities Exchange (ASX);
• (c) User Content that may infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary rights of any party;
• (d) User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
• (e) Unsolicited promotions, political campaigning, advertising, or solicitations;
• (f) Private information of any third party, including but not limited to addresses, phone numbers, email addresses, tax file numbers, and credit card numbers;
• (g) Viruses, corrupted data, or other harmful, disruptive, or destructive files; and
• (h) User Content that, in the sole judgement of Adoria Jewels, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or our website, or which may expose Adoria Jewels or its users to any harm or liability of any type.

Any use of the Interactive Areas or other portions of the Adoria Jewels website in violation of the foregoing paragraph violates these Terms and Conditions and may result in termination or suspension of your rights to use the Interactive Areas and/or our website.

Disclaimer of warranties

THIS SITE, THE CONTENT CONTAINED THEREIN AND THE PRODUCTS PROVIDED IN CONNECTION THEREWITH (THE "PRODUCTS") ARE PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. Adoria Jewels MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON IT. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK, BY YOUR OWN FREE WILL, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY CONSEQUENCES ARISING FROM THIS USE. WITHOUT LIMITING THE FOREGOING, Adoria Jewels DISCLAIMS ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT, AND MATERIALS ON THE SITE. Adoria Jewels, DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR ITS ELECTRONIC COMMUNICATION ARE ACCURATE, RELIABLE, COMPLETE, CURRENT OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of liability

IN NO EVENT SHALL Adoria Jewels, ITS DIRECTORS, MEMBERS, EMPLOYEES, AFFILIATES, OR AGENTS OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE Adoria Jewels PRODUCTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE AND CONSEQUENTIAL DAMAGES OR OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN CONTRACT, TORT, OR OTHERWISE, INCLUDING NEGLIGENCE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH OR RESULTING FROM THE USE OF OUR SITE, THE PRODUCTS, THE SERVICES OR THE CONTENT CONTAINED IN OR ACCESSED THROUGH THE Adoria Jewels SITE, OR THAT RESULTS FROM THE RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM Adoria Jewels, INCLUDING ANY ERROR OR OMISSION REGARDING LISTED DIAMOND ORIGIN, ANY MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAILS, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE OF THE Adoria Jewels SITE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO Adoria Jewels’S PROGRAMS OR SERVICES, EVEN IF Adoria Jewels IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR EVEN IF THE LOSS, DAMAGE OR EXPENSE WAS CAUSED BY Adoria Jewels, ITS DIRECTORS, MEMBERS, EMPLOYEES, AFFILIATES OR AGENTS. IN NO EVENT SHALL Adoria Jewels'S LIABILITY BE GREATER THAN THE PRICE YOU PAID FOR THE PRODUCT OR SERVICE THAT IS THE BASIS FOR THE CLAIM.

Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. It is your responsibility to check local laws for any restrictions or limitations regarding the exclusions of implied warranties.

Indemnification

You agree to defend, indemnify, and hold harmless Adoria Jewels, its independent contractors, service providers and consultants, and its parents, affiliates, and related entities and their respective directors, officers, employees, and agents from and against all claims, losses, damages, liabilities, expenses and costs (including without limitation reasonable attorneys' fees and court costs), arising out of or relating to your breach of these Conditions or your access to or use of the Adoria Jewels Site or inability to use the Site, including without limitation any actual or threatened suit, demand or claim made against Adoria Jewels and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.

Links to other sites and services

Links to other Internet sites and services operated by third parties, including Adoria Jewels vendors, do not constitute sponsorship, endorsement, or approval by Adoria Jewels of the content, policies, or practices of such linked sites or services. Adoria Jewels is not responsible for the availability, content, security, policies, or practices of linked sites or services, including, without limitation, the accuracy of content on linked sites or services and the privacy policies and practices of linked sites and services.

Termination

Notwithstanding any of these Conditions, Adoria Jewels reserves the right, without notice and in its sole discretion, to terminate your licence to use this site, and to block or prevent your future access to and use of the Site.

Miscellaneous

These Conditions contain the entire understanding of you and Adoria Jewels with respect to the subject matter hereof and supersedes all prior agreements and understandings between you and Adoria Jewels with respect to the subject matter hereof. The failure of Adoria Jewels at any time to enforce any of the provisions of these Conditions will not be deemed or construed to be a waiver of any such provisions, or in any way to affect the right of Adoria Jewels to thereafter enforce each and every provision of these Conditions. No waiver by Adoria Jewels of any breach of any provision of these Conditions will be construed or deemed to be a waiver of any other subsequent breach. If any provision of these Conditions is declared invalid or otherwise determined to be unenforceable for any reason, such provision will be deemed to be severable from the remaining provisions of these Conditions, which will otherwise remain in full force and effect. Provisions concerning your rights and obligations which by the content of the provision operate after termination or which are necessary to enforce any right will survive any termination or expiration of these Conditions.

Arbitration

These Conditions and your use of this Site shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia, without regard to its conflict of law provisions. You agree that any action at law or in equity or any dispute, claim, or controversy arising out of or relating to these Conditions or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Site or purchases from the Site (collectively, “Claims”) shall be resolved by binding arbitration, as described below, rather than in court, except that each party retains the right to bring an individual action in a small claims tribunal. You further agree that arbitration must be conducted on an individual basis and that you are waiving your right to join or consolidate Claims in arbitration or arbitrate any claims as a representative or member of a class. You acknowledge and agree that you are waiving the right to a trial by jury. This arbitration provision shall survive the termination of these Conditions, as well as any other contractual agreement you have with Adoria Jewels.

You acknowledge and agree that, by agreeing to these Conditions, the Australian Commercial Arbitration Act shall govern the interpretation and enforcement of this provision, and any arbitration must proceed with an arbitration provider mutually agreed upon by both parties. The arbitration shall take place in New South Wales, Australia, before a single arbitrator, who is licensed to practice law in Australia. It will be conducted in accordance with the prevailing Arbitration Rules of the chosen provider, and the arbitrator shall be bound by these Conditions. The arbitrator shall have the authority to grant legal, equitable, and declaratory relief. Such arbitration shall be final and binding on the parties.

Questions

If you have any questions, please do not hesitate to contact us.